One Business Day Processing on Most In-Stock Orders
We know you want your order fast. That's why we strive to ship most
orders stocked in our warehouse within one business day. See the
"usually leaves warehouse in" text on the product description for
Order Processing and Shipping
We've worked to create a fast, efficient and fair system for order
processing and shipping. We know you want your order quickly, at the
lowest possible cost.
When you choose your shipping method during checkout, we'll estimate
the delivery date for you. We base the date range we give you on the
estimated processing time (we call it the "Availability" time on the product page) and the shipping method you choose.
We want you to be happy with the purchases you make. If
you're not satisfied, you may return or exchange the following within
30 days of the shipment's receipt:
Any toy item in its original condition
We will refund your money as long as your
product meets the above conditions and you include the original pack
slip. For returns without the original pack slip, we issue an
electronic Gift Certificate.
How to Return or Exchange an Item
Sorry, we can't cancel or modify your order after you submit it. But
it's easy to return or exchange any item. Please save your packing
slip. It serves as your receipt if you need to return or exchange an
Send Your Return/Exchange to Our Warehouse
Wrap the package securely. Use the original packing material, if possible.
Mail the package to the address listed below.
For your protection, we recommend you send your return/exchange
with an insured, trackable carrier, like UPS. We do not recommend using
overnight or second-day shipping due to the expense.
Once we receive your item, we'll send you confirmation via e-mail.
We'll process your return/exchange within 7-10 days after receipt of your package.
For credit card purchases, we credit the card you used for the
order 3-5 business days after we receive the returned item at our
Please allow two billing cycles for the credit to appear on your
credit card statement.
Is the item you want to return a gift? Indicate that you
want to receive an e-mail gift certificate valid for the item's amount
and note your e-mail address on the pack slip.
If you don't have your packing slip, please write your order number and
the reason for your return/exchange on a slip of paper you enclose in
Note: unless the return/exchange is due to an error, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want
to fix the problem. Just return the item directly to us, and
we'll refund your money (including the original shipping charges).
Collectibles Return Policy
You are welcome to return an order to us for a refund if you find it
unsatisfactory. Unfortunately, we cannot refund shipping charges. Also,
due to limited quantities, we can't exchange or replace collectible
Please keep in mind that on occasion, damage may occur to
boxes and packaging while en route from our warehouse to their
destinations. This is accidental and is usually limited to just the box
or item packaging itself; only very rarely is the actual item damaged
For these reasons, some collectors prefer shopping for collectible
items at local stores where they can ensure that there is no box or
packaging damage. We make this suggestion because we want each of our
customers to be completely satisfied with the toys they buy, whether or
not they make the purchase from our web site.
sometimes call or e-mail us to ask about the inventory labels used on
some products. If the label is stuck to the plastic window on the
product box, it should come off easily without leaving a stain. Slowly
peel the label diagonally from corner to corner. If the entire label
doesn't come off, we suggest applying isopropyl alcohol (or a product
called Goo Gone).
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.